Refund Policy For Website

In this Refund Policy (the “Policy), (i) “Event” means the event for which You have purchased a ticket; (ii) “the Promoter”, “we”, “us” and “our” means Kaspinas Group LTD and any associated promoter(s) of the Event; and (iii) “you” and “your” means you as the ticket holder; (iv) ‘Major Cancellation’ is the cancellation of the Event in full (without the Event having being rescheduled); (v) “Force Majeure” means any cause beyond the Promoter’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction.

Your purchase of a valid ticket and entry into the Event constitutes your acceptance of this Policy.

Tickets are not redeemable for cash. Once venue gates open, the Event, on that particular date, shall be deemed to have been delivered in its entirety and not subject to any refunds. Upon Event cancellation by Promoter, Promoter may, in its sole and absolute discretion, elect to either declare a Major Cancellation granting the right for a refund to Purchaser, or postpone the Event for a future date.

Tickets cannot be refunded unless there is a Major Cancellation of the Event.

You must claim Your refund within the timeframe set out by the Promoter.

It is Your responsibility to ascertain whether the Event has been canceled or re-scheduled and the date and time of the re-scheduled Event. Where the Event is canceled or re-scheduled, the Promoter will use its reasonable endeavours to notify You using the details You provided at the time of ordering. The Promoter does not guarantee that You will be informed of such cancellation before the date of the Event. It is also Your responsibility to inform the point of sale from where You bought the Ticket of any change to the contact address, telephone number or email address You provided at the time of purchase.

The Promoter will not be liable to You for failure to perform any obligation to the extent that the failure is caused by Force Majeure.

The amount of any refund shall be the face value of the Ticket purchased (except to the extent of any taxies or levies, which are not refunded). Personal arrangements including, but not limited to, travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Promoter shall not be liable for any loss of enjoyment, losses incurred from personal arrangements or wasted expenditure beyond the Ticket refund stated above.

Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist. Any change to the artists performing at the Event or to line up times shall not be a Major Cancellation.

For any questions or comments regarding this Refund Policy, the Operator may be reached at the following contact points: [email protected]